As I am a handmade, make to order shop, supplies are ordered almost immediately, therefore cancellations are not permitted after 24 hours of your submitted payment has been received. Thank you for understanding!
Inquiries are handled on a case-by-case basis with the ultimate goal to make our customers happy. We stand behind our handmade goods that are inspected to assure customers are to be satisfied with them. Each request will be treated fairly and reasonably. We believe when treating our customers evenly and respectfully that they are fair and polite with us.
RETURNS: Unfortunately, we are unable to accept returns, but if you have any problem with your items, please contact us on our website chat to open up a conversation on how we may address your concern.
DEFECTS: We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us on our website chat with your order # and a photo of the product in question to open up a conversation on how we can make this right.
DAMAGE DURING SHIPPING: All apparel + posters go through thorough inspection prior to processing and shipping orders. If there is damage to your order, it is from the shipping service -
- You can file a claim through Route protection.
- If you did not purchase Route insurance, I cannot help you. Thank you for understanding.
DAMAGE AFTER WASHING: All apparel items are shipped with washing instructions. If instructions aren't followed your item could become damaged.
Delay in shipping
Please also understand as I am a one woman shop, turn around (processing time) can vary from 1 day - 2 weeks before shipping orders. This turn around can change dependent on demand of the item and possible shipping delays.
Once I drop off orders with the shipping service, I am not responsible for the delivery (status, updates, how it arrives to you). If you have a problem with the status of your order, please contact your post office.
International shipping should expect an additional 6 weeks for an order to be delivered. I am not responsible for orders lost in shipping.
Please see my Shipping Policy & FAQ for my details on more shipping related issues!