Refund Policy

As I am a handmade, make to order shop, supplies are ordered almost immediately, therefore cancellations are not permitted after 24 hours of your submitted payment has been received. Thank you for understanding!

Wrong item received

To be eligible for a refund, you received the wrong item (normal wear and tear or purchasing the wrong size can not be replaced).

  1. Click "Contact Us" floating button on bottom right corner of screen.
  2. Provide your order number and image of your wrong item.

Item isn't what you expected

If you are not happy with your order for whatever reason, please see Pseudo's Return Policy.

Item is damaged after washing

Refunds will not be given after 30 days of purchase. During this period it's expected the item has been worn and washed. Any defects should be identified and reported to Pseudo. 

To report damages within 30 days of purchase:

  1. Click "Contact Us" floating button on bottom right corner of screen.
  2. Provide your order number and image of your damaged item.

Damaged items during shipping

All apparel + posters go through Quality Control prior to processing and shipping orders. If there is damage to your order, it is from the shipping service -

  • You can file a claim through Route protection.
  • If you did not purchase Route insurance, I cannot help you. Thank you for understanding.

Delay in shipping

Please also understand as I am a one woman shop, turn around (processing time) can vary from 1 day - 2 weeks before shipping orders. This turn around can change dependent on demand of the item and possible shipping delays.

Once I drop off orders with the shipping service, I am not responsible for the delivery (status, updates, how it arrives to you). If you have a problem with the status of your order, please contact your post office. 

International shipping should expect an additional 6 weeks for an order to be delivered. I am not responsible for orders lost in shipping.

Please see my Shipping Policy & FAQ for my details on more shipping related issues!